FAQ
Bookings & Payments
If I book online is it guaranteed?
All online bookings are reviewed by our team.
Once your booking has been confirmed, you will receive a confirmation email.
Do you require a deposit?
Yes. A 50% deposit is required at the time of booking to secure your date.
The remaining 50% balance is due one week prior to your event.
Please note: all deposits are non-refundable.
How do I make a booking?
You can book online using our booking form.
If you’d like to speak with us first, feel free to call us.
📞 0491 029 803
🕗 8:30am – 4:30pm (Monday to Friday)
How long is the hire period?
Our minimum hire period is 3 hours.
Additional hire time is available for an extra cost.
Delivery & Service Area
Where do you operate from?
Our office and warehouse is based in Broome WA.
Based in Broome, we travel up to 850km to bring the fun to you, and delivery is free within the Broome metro area!
Setup Requirements
How long does it take to set up and when does hire start?
We handle the full setup and pack down for you.
Setup is completed before your booked hire time and pack down occurs after.
If you book 10am–2pm, you get the full hire time.
How much room do I need?
All inflatables require a clear, flat surface.
Check the “Size” tab on each inflatable listing for exact measurements.
What access is required?
Our team needs clear, direct access as some inflatables weigh over 200kg.
Please advise us of narrow pathways (minimum 2m wide), steps, slopes, gravel, or distance from parking.
Site maps are very helpful for larger events.
What ground surface is required?
Grass is preferred.
Concrete, paving, bitumen or hard surfaces may be possible, however you must advise us at the time of booking as additional anchoring equipment may be required. Sandbags can be provided for setups on pavement/bitumen for an additional $50
I don't have power, can I use my own generator?
No. Our generators are specifically rated to suit our blower motors.
To protect equipment, only our approved generators may be used.
Parks & Public Events
Can I have a castle set up in a park/public space?
Yes, but council approval is required.
Most parks do not have power — we can supply a generator (additional cost).
- Private events: you may supervise.
- Public events: a trained supervisor is required.
Do I need to have an operator on-site during the event?
Private backyard parties may self-supervise.
Public, school or corporate events require a trained operator.
Safety & Weather
Do you have insurance? What about safety?
We have $20 million public liability insurance.
All inflatables meet Australian Standards and are WorkSafe compliant.
All staff hold valid Working With Children Clearances.
Can I move the inflatable after installation?
No. For safety reasons it must remain in position.
Can inflatables operate in the rain?
Light showers are generally fine.
They must not operate in storms, strong winds, lightning or heavy monsoonal rain.
Our operator will monitor weather conditions and may deflate the inflatable if deemed unsafe.
What if I need to cancel or change my booking?
Cancellations due to bad weather must be made at least 24 hours prior.
Postponements are available subject to availability.
Cancellations for other reasons are not refundable.
Water Slides
Do water slides need water access?
Yes. A standard garden hose connection is required.
Where can water slides be set up?
Grass is preferred for anchoring and safe drainage.
We do not recommend sand or dirt surfaces.
Do water slides require supervision?
Yes. Active adult supervision is required at all times.